"Yossi Sheffi's book makes it vividly clear that the winners on the competitive playing field will be those companies who effectively manage their supply chains, particularly in the face of adversity. This is a boardroom issue, and a must read."
—Michael L. Eskew, Chairman & CEO, UPS
"In our enormously complex world, disruption is an inevitability and resilience a requirement. Yossi Sheffi's landmark book offers managers a comprehensive approach to preparing for what cannot be predicted."
—Michael Hammer, author of Reengineering the Corporation
"A crucial book for anyone involved in operations and logistics to understand how to build a truly flexible organization that can not only withstand but thrive in a risky world."
—Patrick T. Harker, Dean, The Wharton School, University of Pennsylvania
"Resilience is what differentiates a world-class supply chain from others, and Sheffi's book provides a clear path for companies to create this resilience. It is a pathbreaking piece of work."
—Hau L. Lee, Thoma Professor of Operations, Information and Technology, Graduate School of Business, Stanford University
"This book offers reassurance to the CEO who wakes to a nightmare of what Sheffi calls high-impact/low-possibility disruptions. It concludes with recommendations for securing a resilient organization that can suffer the shock of potentially catastrophic destruction, learn from it, and bounce back. Without underestimating the importance of prior planning and scenario building, Sheffi shows that at the end of the day, investing in people and developing a culture which will be resilient, innovative, and creative will always be a crucial supplement for technical systems and expertise."
—Dame Sandra Dawson, Director, Judge Institute of Management, University of Cambridge
"This is the best business book I have read this year. It will be essential for senior managers and CEOs, for whom it will provide much food for thought and a stimulus to action."
—John Allan, Chief Executive Officer, Exel PLC
"The Resilient Enterprise is the must-read post-9/11 book for every CEO, senior manager, and company director. Sheffi provides the perfect antidote for the all-too-human tendency to reach for rosy glasses despite the fact that disasters and acts of catastrophic terrorism are not a question of if, but when. Companies that 'think the unthinkable' and embrace the commonsense recommendations outlined in this book will prosper both before and after we hit the inevitable bumps along the 21st-century highway."
—Stephen E. Flynn, Jeane J. Kirkpatrick Senior Fellow for National Security Studies, Council on Foreign Relations, and author of America the Vulnerable
"Insightful, shrewd, and creative. This book shows how enterprises properly made resilient against both terrorism and the disruptions inherent in globalization can also have the flexibility to respond more effectively to today's fast-changing markets."
—R. James Woolsey, former Director of Central Intelligence, Vice President, Booz Allen Hamilton
Dr. Sheffi clearly links disaster preparedness to an organizations competitive advantage. He shows how flexibility in the supply chain and culture help businesses cope with and recover from the unimaginable. The Resilient Enterprise is a must read for anyone who plans to compete and succeed in the global marketplace.
—Dick Hunter, Vice President, Dell Americas Operations
Excellent! I really enjoyed reading it. For me, unlike many business books, it held my attention and I wanted to keep reading to get to the next chapter. The strength of the book is the "real life" examples and the vignettes woven into the topics being discussed. The content is so good that if you look at the examples/discussions though the government's eyes, there is knowledge to be gained through out the book. I appreciate the opportunity to read it.
—General Ken Wykle, President, National Defense Transportation Association