Automation, AI Taking Over Walmart, But What Will Happen To Workers?

Professor Yossi Sheffi, MIT Center for Transportation & Logistics Director, thinks the relentless diffusion of new technologies – including automation and artificial intelligence (AI) – in retailing need not render human workers redundant. Automation and AI will soon take over Walmart's stores and warehouses, performing servicing and fulfillment duties, but that may not be bad news for its workers.